Community Support Officer

Job Description

Grade UE03- £22,214 - £24,248

Accommodation, Catering and Events – Community Support

Full time- 35 hours per week

Open Ended- Permanent contract

The Opportunity:

The successful candidate will work within the Community Support Team, based at Pollock Halls. The team provides professional, highly visible frontline services including; student welfare, safety, security, and logistical services across our residential estate to ensure our student residents and all service users have safe and well-maintained accommodation. 

Your skills and attributes for success:

• Experience in a helpdesk or similar environment, offering response services to customers and members of the public
• The ability to work calmly and efficiently under pressure
• The ability to show initiative and to act on that initiative where necessary
• Hold a valid driver’s licence is essential

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As a valued member of our team, you can expect: 

• A competitive salary of £22,214 - £24,248 +5% Premium Band Uplift
• An exciting, positive, creative, challenging and rewarding place to work. 
• To be part of a diverse and vibrant international community
• Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page(this will open in a new window) (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits 

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. 

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages(this will open in a new window) (opens new browser tab)

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note:

The closing date for applications is 13 September 2024.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. 

Interviews will be held September 2024

About Us

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

About the Team

Accommodation, Catering and Events provides catered and self-catered residential accommodation for over 10,000 students, including community and welfare support through its Residence Life service. We also operate 17 cafes and a range of other catering products to students and staff across the University estate. Under our commercial brand, The University of Edinburgh Hospitality and Events Collection, we deliver hotel accommodation options to around 200,000 guests each year plus an extensive selection of conference, catering and event services to over 2,000 events.

Please visit our website (this will open in a new window)for further information.

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