Going Forward Into Employment - DWP Work Coach (Edinburgh)

This role at The Department for Work and Pension (DWP) is specifically available specifically to prison leavers and people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months

We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK’s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Find out more about the role of our Work Coaches and how they help to move customer in to work A Day in the Life of a jobcentre Work Coach(this will open in a new window) (please use the settings cog to amend subtitles between English/Welsh)

Role Overview

● This is a varied role and the main activities include supporting customers to claim work related benefits and obtain additional support and advice to access our services. You will be offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching customers to suitable vacancies.

● You will need to build positive relationships with customers that encourage, motivate, and build trust and in doing this will develop an in-depth knowledge of local employment opportunities and the support our service partners offer.

● You will be accountable for performance and management of your caseload as it changes based on local demand.

Please return the attached form to civilservicescheme@edinburgh.gov.uk ensuring that the expression of interest form clearly evidences the client’s eligibility.